After-sales Service

For Soontrue enterprise, over ten years years of service has accumulated rich experience for our timely, rapid and accurate service;we know deeply that only good after-sales service can protect the interests of customers effectively , then the company can develop better.

Soontrue enterprise insists on the enterprise faith“to create social value and realize self-value” and the service promise “classless for customers,100 percent satisfaction ”;ISO9000quality management service process is rigorous, scientific and fast, to build “Soontrue service brand”.

售后
Quality assurance and service commitment

Soontrue enterprise in line with the service philosophy “customer + I=we”, and the service promise “classless for customers, 100 percent satisfaction ”, to become a customer value partners sincerely.

Here, our company makes a solemn commitment:

01

The product provides 12 months warranty service and lifetime maintenance service;

02

Any quality problem occurs within warranty period, we will supply free maintenance and replacement;

03

We will supply the service for installation, debugging, and training;

04

Timely response within 24 hours;

05

After the free warranty period, we continues to provide long-term preferential technical services for the product we selled, includes technical support,product upgrade, quick response to failure, and technical consultation for related personnel.

Service assurance measures
01
12 months free warranty service and Lifetime maintenance service

Our company provides 12 months free warranty service and Lifetime maintenance service, and solve the related problems of usage and technical issues.

02
Providing product installation,debugging and training services

Our company provides installation,debugging services for the new machines,at the same time provides training work for machine operation ,maintenance and other related product knowledge.

03
Provide 7x24 hour service

We ensure that users' questions are answered at all times.

04
Quick telephone response

Any questions or needs will be responsed quickly.

05
Service on site

Our engineer is available for oversea service.

06
Client consultation

If the user encounters relevant problems in the process of use and needs to consult, we will supply the professional solutions.

07
Provide long-term technical consulting services

Customers can ask for technical consulting services by calling ,Fax, email at any time , we will response accordingly and solve users' problems satisfactorily.

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08
Telephone follow-up & customer care services

For each repair request, we have telephone follow-up by csat specialists, to ask users for solutions to their needs and the satisfaction with the service; At the same time to supervise the service quality of after-sales service personnel, and as an important evaluation index of after-sales service personnel.

09
Services after the warranty period

For the products out of the warranty period,our company will respect the interests of users to the greatest extent to provide lifelong maintenance service for the sold equipment; That includes to supply customers:technical upgrade service,importance repair :after several years of use and evaluate and decide whether the importance repair is required depending on the equipment condition, Soontrue supply the paid service for the importance repair of complete equipment, also the customers can ask for personalized service and the service policy after expiration of warranty

10
User profiles management

The full-time staff of Soontrue enterprise will track and record the model , quantity operation and maintenance of the equipment and store them in the computer as user files, in order to provide accurate information for future services.

11
supervision service

To ensure the smooth operation of the equipment and provide quality after-sales service, our company provides telephone numbers for supervision and complaints, and guarantee to reply within 1 hour after receiving the user's complaints.

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